Return & Refund Policy

At QTECH Pakistan, customer satisfaction is our priority. We carefully inspect all products before dispatch to ensure quality and reliability.

Returns

Customers may request a return within 3 days of receiving the order if:

• The product received is damaged
• Wrong item was delivered
• Product is defective or not working

To be eligible for a return:

• Product must be unused and in original condition
• Original packaging must be included
• Proof of purchase/order number is required

Non-Returnable Items

We do not accept returns for:

• Physically damaged items after use
• Incorrect orders placed by customer
• Installed or used spare parts
• Products without original packaging

Refunds

Once the returned item is inspected and approved, the refund will be processed within 3–7 working days.

Refunds may be issued through:

• Bank transfer
• Store credit
• Exchange with another product

Exchanges

Customers may request an exchange for defective or damaged items subject to stock availability.

Shipping Charges

Shipping charges are non-refundable unless the mistake was from our side.

Contact Us

For return or refund requests, please contact our support team with your order details before sending any item back.